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FAQs

  • 01

    How do I open a live trading account?

    To open a live trading account, click the “Sign Up”…

    To open a live trading account, click the “Sign Up” button in the top right of our website. Complete the application form, upload your documents for verification, and be ready to trade.

  • 02

    In which currencies can I open an account?​

    VPFX Financial Services clients can open a trading account in…

    VPFX Financial Services clients can open a trading account in USD, GBP, and EUR.

  • 03

    Can I open more than one account with VPFX Financial Services ?​

    Yes! Once you’ve opened a live trading account with VPFX…

    Yes! Once you’ve opened a live trading account with VPFX Financial Services, you can apply for another account under the same name. This can allow you to trade different base currencies, or try out new strategies.

  • 04

    What documents does VPFX Financial Services require to open a live account?​

    In order to verify your identity, we need a copy…

    In order to verify your identity, we need a copy of your valid passport, national ID card or driver’s license. We will also need a recent proof of address (within the last 3 months), such as a utility or bank statement in your name.

  • 05

    How long does the verification process take?​

    Documents usually are checked within 5mins

    Documents usually are checked within 5mins

  • 06

    What are the funding fees?​

    VPFX Financial Services covers all funding fees.

    VPFX Financial Services covers all funding fees.

  • 01

    What deposit methods does VPFX Financial Services offer?​

    You can deposit funds into your account using a debit…

    You can deposit funds into your account using a debit or credit card, digital wallet, bank transfers, and other specialised methods. We do not accept cash, cheques, American Express or Diners cards. You can check all the methods available in your region in the Client Area here and use your prefered method.

  • 02

    What is the minimum deposit?​

    The minimum deposit amount is USD 100 or the equivalent…

    The minimum deposit amount is USD 100 or the equivalent in your base currency.

  • 01

    Am I able to place a withdrawal request if my account is not fully verified?​

    No, in order to submit a withdrawal request, you need…

    No, in order to submit a withdrawal request, you need to have your account verified.

  • 02

    How can I submit a withdrawal request?

    Please visit your VPFX Financial Services Client Area> Quick Menu…

    Please visit your VPFX Financial Services Client Area> Quick Menu > Withdrawal. On this page you would need to select the payment method you used to fund your account.

  • 03

    Do I withdraw by the same method I deposited?​

    When making a withdrawal request, please ensure to select the…

    When making a withdrawal request, please ensure to select the payment method you used to fund your account. Failing to do so would delay your withdrawal from being processed.

  • 04

    How quickly do you process my withdrawal, and how soon will I receive my funds?​

    Withdrawals are processed within two hours of business days. The…

    Withdrawals are processed within two hours of business days. The time in which you will receive your funds is determined by the funding method you used.

  • 05

    Can I cancel my withdrawal?​

    Yes, if you wish to cancel your withdrawal, please email…

    Yes, if you wish to cancel your withdrawal, please email [email protected]